Ancillary Scheduler I

<h2><b>Position Title:</b></h2>Ancillary Scheduler I<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Department:</b></h2>Admitting<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Job Description:</b></h2><p>The Ancillary Services Scheduler I performs Patient Access functions with minimal supervision, serving as an advocate and educator for patients while supporting a multidisciplinary care team. This role coordinates and schedules diagnostic tests and procedures, ensuring the correct location and resources are arranged. They obtain and document pre-certification and authorization requirements, accurately enter information into scheduling or registration systems, and verify insurance details to support a smooth patient experience.</p><p></p><p><b>Essential Responsibilities</b></p><p><i>Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.</i></p><ul><li><p>Answers telephone promptly and professionally.</p></li><li><p>Coordinates patient care throughout the continuum of care through collaboration with the multidisciplinary team.</p></li><li><p>Serves as a resource for care management.</p></li><li><p>Ensures tests and procedures are scheduled in the correct location with appropriate resources.</p></li><li><p>Selects accurate insurance carrier plans; notifies the patients or physician office staff of out-of-network carriers or potential benefit reductions.</p></li><li><p>Communicates testing requirements to patients or physician offices based on scheduling module instructions.</p></li><li><p>Duplicates any edits made in the scheduling module within the admissions module.</p></li><li><p>Monitors scheduling reports for the upcoming day to maintain readiness during potential Epic downtime.</p></li><li><p>Works closely with the physician office staff to ensure that <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">pre-cert/authorization</span> numbers are entered into in the scheduling or registration system.</p></li><li><p>Consistently selects the correct patient medical record number.</p></li><li><p>Maintains open communication with registration staff for unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.</p></li><li><p>Uses appropriate tools to communicate with Patient Access and other facility departments as needed.</p></li><li><p>Receives, maintains, and indexes physician orders per facility standards and guidelines.</p></li><li><p>Collaborates with internal and external interdisciplinary teams to ensure excellent customer service.</p></li><li><p>Attends in-service education and completes all required training annually.</p></li></ul><p>​</p><p><b>General Responsibilities</b></p><ul><li><p>Performs other duties as assigned.</p></li></ul><p><br><b>Minimum Qualifications</b></p><p><b>Education Requirements</b></p><ul><li><p>High School Diploma or GED required.<br> </p></li></ul><p><b>Experience Requirements</b></p><ul><li><p>1 or more years of customer service experience required. Radiology or physician office scheduling experience preferred.</p></li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">License/Certification/Registration</span> Requirements</b></p><ul><li><p>None Required.</p></li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Knowledge/Skills/Abilities</span> Requirements</b></p><ul><li><p>Communicates clearly and concisely, verbally and in writing.</p></li><li><p>Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.</p></li><li><p>Works effectively with employees, patients, and external partners.</p></li><li><p>Demonstrates proficiency in required PC applications.</p></li><li><p>Understands and adheres to organizational policies, procedures, and systems.</p></li><li><p>Performs accurate mathematical calculations, reconciles figures, and demonstrates correct grammar, spelling, and transcription.</p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Current OU Health Employees - Please click </b><a href="https://wd5.myworkday.com/oumedicine/login.htmld" target="_blank" rel="noopener noreferrer">HERE</a><b> to login.</b></h2><h2><span class="emphasis-2"><b>OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.</b></span></h2>