Automotive Service Assistant (experience in US automotive industry is required)

<h1>Automotive Service Assistant (experience in US automotive industry is required)</h1><p><strong>Application Deadline: </strong>20 June 2026</p><p><strong>Department: </strong>Operations</p><p><strong>Employment Type: </strong>Full Time</p><p><strong>Location: </strong>Toronto</p><p><strong>Compensation: </strong>$5.00 - $6.00 / hour</p><br><br><h3>Description</h3><ul> <li>Answer inbound phone calls from prospective and existing customers.</li> <li>Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.</li> <li>Provide professional and friendly customer service at all times.</li> <li>Follow up with leads and customer inquiries to increase booking conversions.</li> <li>Schedule, confirm, and manage service appointments.</li> <li>Coordinate appointment availability with technicians and business operations.</li> <li>Send reminders and updates to customers regarding scheduled services.</li> <li>Manage calendar updates and appointment changes.</li> <li>Gather customer information and vehicle details.</li> <li>Provide repair estimates and quotations based on company guidelines.</li> <li>Enter customer information accurately into the company management system.</li> <li>Maintain records of estimates and follow-up opportunities.</li> <li>Utilize ShopMonkey to manage customer information, work orders, and appointments.</li> <li>Update customer records and service histories.</li> <li>Assist with administrative tasks related to daily operations.</li> <li>Maintain organized and accurate documentation.</li> <li>Monitor and respond to incoming leads from:<ul> <li>Yelp</li> <li>Thumbtack</li> <li>Facebook</li> <li>Community Groups</li> <li>Website inquiries</li> <li>Phone calls</li> </ul> </li> <li>Track lead status and follow up on pending opportunities.</li> <li>Ensure all inquiries receive timely responses.</li> <li>Identify opportunities to recommend additional maintenance and repair services.</li> <li>Educate customers on available services and promotions.</li> <li>Assist in increasing average ticket value through consultative communication.</li> <li>Support customer retention initiatives.</li> <li>Assist with posting in local Facebook community groups.</li> <li>Support local marketing initiatives.</li> <li>Help maintain an active online presence for the business.</li> <li>Coordinate basic promotional content as directed.</li> </ul><br><br><h3>Hard Requirements:</h3><ul> <li>Previous experience in customer service, virtual assistance, or administrative support.</li> <li>Excellent verbal and written English communication skills.</li> <li>Strong organizational and multitasking abilities.</li> <li>Ability to manage multiple communication channels simultaneously.</li> <li>Comfortable learning and using CRM or shop management software.</li> <li>Professional phone etiquette and customer service skills.</li> <li>Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required</li> <li>Understanding of automotive repair terminology and services.</li> <li>Experience creating repair estimates and service recommendations.</li> <li>Ability to confidently discuss repair needs with customers.</li> <li>Experience with upselling automotive services.</li> </ul><br><br><h3>Schedule:</h3><ul> <li>40 hours per week</li> <li>Monday to Friday</li> <li>9AM - 6PM Pacific Standard Time Zone</li> </ul><br><br><h3>Offer and Benefits:</h3><ul> <li>Weeks 1–8: $5 USD/hour </li> <li>Weeks 9 onwards: $6 USD/hour</li> </ul>