Bilingual Scheduling Center Agent

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Job Description:

  • Work with patients to schedule appointments
  • Answer inbound calls in a high-volume environment
  • Listen empathetically and think critically to understand patient needs
  • Use trained sales and customer service techniques to set appointments
  • Focus on appointment acceptance and customer care to reach individual and call center goals
  • Additional duties as assigned by the Call Center Leadership team

Requirements:

  • High School Diploma or equivalent required
  • Must be professionally proficient in both English and Spanish
  • 1+ years of customer service experience required (retail, call center, or hospitality preferred)
  • Desire to succeed in a fast-paced, goal and consumer driven environment
  • Communication skills, with the ability to speak clearly and professionally
  • Tech-savvy - Ability to navigate provided technology efficiently
  • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
  • Must have a quiet, HIPPA compliant, private workspace
  • Some evening and weekend scheduling availability required

Benefits:

  • Comprehensive Health, Dental and Vision insurance offerings
  • Paid time off
  • 401K – with generous company match
  • Performance-based bonuses paid monthly
  • Pay rate increases at 90 and 180 days
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