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<h1>Client Success Associate - Professional Education</h1><p><strong>Application Deadline: </strong>17 June 2026</p><p><strong>Department: </strong>Client Management</p><p><strong>Employment Type: </strong>Permanent - Full Time</p><p><strong>Location: </strong>Home United Kingdom</p><br><br><h3>Description</h3><div>Davies Professional Education partner with over 1200 insurance, financial services and regulated market clients to provide <strong>award-winning</strong> Apprenticeships and professional upskilling programmes to address the skills gap across these industries. <br><br>As a <strong>Client Success Associate </strong>in this team<strong>,</strong> you will be responsible for ensuring our clients achieve their desired outcomes through the use of our products/services. You will act as a trusted advisor, guiding clients from the onboarding process to achieving their goals and beyond. <br>This role requires a proactive, client-focused individual with excellent communication and problem-solving skills.</div><br><br><h3>Key Responsibilities</h3><div><strong>Client Onboarding:</strong></div><ul>
<li>Facilitate a smooth onboarding process for your clients’ learners</li>
<li>Provide training and resources to help clients get started.</li>
<li>Set clear expectations and goals for the client's learner journey.</li>
</ul><div>
<br><strong>Client Support:</strong>
</div><ul>
<li>Serve as the primary point of contact for client inquiries and issues.</li>
<li>Coordinate with Delivery teams to resolve client issues promptly.</li>
<li>Provide ongoing support and guidance to ensure client satisfaction.</li>
</ul><div>
<br><strong>Relationship Management:</strong>
</div><ul>
<li>Build and maintain strong, positive relationships with clients.</li>
<li>Conduct regular check-ins and meetings to understand client needs.</li>
<li>Foster loyalty and trust through consistent, high-quality interactions.</li>
</ul><div>
<br><strong>Performance Monitoring:</strong>
</div><ul>
<li>Track and analyse client usage of products/services.</li>
<li>Identify areas for improvement and provide actionable feedback.</li>
<li>Develop strategies to enhance client engagement and satisfaction.</li>
</ul><div>
<br><strong>Upselling and Renewal:</strong>
</div><ul>
<li>Identify opportunities to upsell additional products or services.</li>
<li>Manage contract renewals and negotiate terms with clients.</li>
<li>Work closely with sales and marketing teams to maximize client value.</li>
</ul><br><br><h3>Skills, Knowledge & Expertise</h3><ul>
<li>Client-focused with a commitment to building and maintaining strong relationships.</li>
<li>Exceptional communication and negotiation skills.</li>
<li>In-depth knowledge of best practice in <strong>delivering apprenticeship standards</strong> and an <strong>understanding of the funding rules, effective apprentice onboarding and end point assessment </strong>
</li>
<li>An understanding of I<strong>nsurance and Financial Service industry </strong>including clients and professional bodies </li>
<li>Results-driven with a strong focus on achieving revenue targets.</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.</li>
<li>Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.</li>
<li>Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment</li>
</ul><br><br><h3>Job Benefits</h3><div>Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).<br><br>
</div><div>Join us and enjoy our ever-evolving benefits, including but not limited to:</div><ul>
<li>Reward platform – discounts for over 800 retailers</li>
<li>25 days holiday (rising with service)</li>
<li>Well-being centre</li>
<li>Recognition programme</li>
<li>Paid fertility appointments</li>
<li>Fostering friendly employer</li>
<li>Pension - matched contribution at 5%</li>
<li>Life Assurance (4 x basic salary)</li>
<li>Development, training, and professional qualification</li>
</ul>
