Emergency Services Coordinator

About the position

Provide financial assistance and/or referrals to clients in need based on established criteria; coordinate Hospitality Ministries including shower program, meal program, and food pantry.

Responsibilities

• Develop and maintain a clean, welcoming, organized, and hospitable atmosphere in our hospitality center
• Serve everyone with compassion and dignity
• Coordinate Hospitality Center including receiving in-kind donations
• Coordinate Shower Program
• Coordinate Meal Programs
• Hold client assistance appointments each week
• Interview clients to determine need
• Determine if client qualifies for Emergency Assistance (EA) or POH services based on policies and regulations governing eligibility
• Provide referrals to appropriate agencies/services when assistance is unavailable or when further assistance is needed
• Encourage clients to utilize community resources and instruct them on how to access such
• Coordinate special seasonal outreach events and seasonal programs with Corps Officer(s)
• Oversee pantry operations: including ordering, produce storage, meat storage, proper stock rotation, hours of operations, grab & go pantry, commodities, etc.
• Create and update client file and input data into MAACLink database
• Maintain all necessary statistics and data with on time monthly submission of statistics to Corps Officer(s)
• Complete required reports
• Maintain tracking of available assistance funding at corps
• Track and report unmet needs of participants and their families
• Be knowledgeable of community social services and interpret social services regulations in a clear, accurate and helpful manner to clients
• Serve as the liaison between clients and other organizations/agencies
• Communicate appropriately with staff, clients, other agencies and the public using the telephone or in face-to-face contact, one-to-one and in group settings
• Work cooperatively and jointly with staff, clients and agencies to provide quality/caring services
• Other duties as assigned
• Attend agency and community meetings as requested
• Meet with Regional EA Coordinator on a regular basis (at least monthly) for individual consultation and case management supervision
• Participate in monthly cluster meetings led by the Regional Coordinator
• Provide guidance and support to community volunteers working with the program
• Represent the agency’s purpose, philosophy, and function to the community
• Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings

Requirements

• High School Diploma. Associate’s degree or above preferred. A combination of training, education and experience equivalent to the knowledge base achieved by the above standard is acceptable at The Salvation Army’s Discretion
• Minimum of two years of service in a human services related field
• None
• Critical thinking, complex data analyses, articulate analysis and evidence-based research, and creative problem solving
• Organize/implement plans, develop policies/procedures, standardize operations, manage multiple projects and deadlines simultaneously, delegation, establish and meet goals, detail orientation, and strategies for CQI
• Professional written and verbal communication skills in Standard English, concisely articulate information for application, presentation and public speaking
• Adaptable in culturally diverse environments, and respectful of cultural differences
• Engage with others, form collaborative alliances, influence, motivate, manage change, and address barriers. Assess community needs, plan interventions, and participate in community leadership applying research-based practices
• Budget forecasting, analysis of income, expenses, prior year actuals and variances, and establishment of annual budgets. Create and maintain a detailed budget planning tool with anticipated expenses
• Effective team leadership modeling ethical standards. Adaptability to changing conditions and requirements. Discretion in confidential information flow. Conflict resolution and mediation skills
• Services are provided to vulnerable individuals and families, therefore applicants with felony convictions for child abuse, child endangerment, or crimes against persons, cannot be considered for this position
• Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional basis; grasping, pushing, pulling, lifting objects up to 25 lbs.; reaching overhead. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
• None
• Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
• Work is performed in an office setting and in the community
• All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
• The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
• The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Nice-to-haves

• Associate’s degree or above preferred.

Benefits

• Medical, Vision, Dental Insurance
• Life Insurance
• Supplemental Insurance
• Retirement Plans
• Paid Time Off