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Full Time Remote - Epic Client Systems Administrator
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• Title: Direct Hire - Epic Client Systems Administrator
• Facility: Saint Francis Hospital, Yale Campus Hospital
• Location: 6161 South Yale Avenue, Tulsa, OK 74136
• Shift/Schedule Details: 8:00 AM – 5:00 PM - Must be available for on-call support (24/7 via pager/phone) (After hours and Weekend participation is common)
• Pay Range: $82K to $120K
Job Summary:
The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.
Job Responsibilities:
-Install and maintain Epic client system servers and applications.
-Monitor server performance and troubleshoot issues.
-Apply hot fixes, security updates, and service packs.
-Maintain Epic client systems backups and verify restores.
-Manage system security and user access.
-Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.
-Test failover procedures for high availability.
-Participate in capacity planning exercises to ensure adequate system resources.
-Follow Epic best practices for hardware and software configuration.
-Participate on project teams as a key contributor.
-Coordinate issues with Epic and maintain relationship management with Epic.
-Build and implement Epic client systems servers and applications in support of health system requirements.
-Document configurations, procedures, and system architecture.
-Establish development guidelines to maintain optimum performance.
-Advise information services management in the creation of development guidelines.
-Review existing solutions and recommend new procedures and processes.
-Adhere to enterprise change management procedures per IS policy.
-Make configuration upgrades.
-Identify impact of enhancement requests.
-Assist customers in identifying and resolving problems.
-Serve as escalation point for complex client systems issues.
-Facilitate timely resolution of application defects and issues.
-Develop procedures under approved policy structure.
-Provide users with high quality service and system expertise.
-Analyze, create, and deliver reports as assigned.
-Establish guidelines for hardware standards to maintain adequate performance.
-Propose and implement enhancements to improve system performance, reliability, and data integrity.
-Review hardware for performance issues.
-Identify and perform routine maintenance to ensure high performance.
-Recommend backup schedules and strategies.
-Set up and regularly monitor backups as specified.
-Adhere to enterprise disaster recovery policies and procedures.
-Perform restores from backup.
-Research and recommend security and data access strategies.
-Configure user access based on approved policy, user roles, and responsibilities.
-Work with security and internal audit to comply with corporate security standards.
-Audit data access as scheduled or requested.
-Perform capacity planning for hardware and software support initiatives.
-Assess impact of and recommend solutions based on current and future data volume needs.
-Allocate and reallocate database resources.
-Design database system architecture to meet performance needs.
-Research and recommend database strategies to management.
-Assess and recommend vendor tools for enterprise databases.
Required Skills & Experience:
-One (1) to Two (2) years of related experience.
-Detail-oriented and able to work independently as well as part of an integrated team.
-Strong interpersonal skills.
-Strong written communication skills.
-Strong verbal communication skills.
-Strong analytical skills.
-Strong troubleshooting skills.
-Strong organizational skills.
-Strong planning skills.
-Demonstrated working knowledge of MS Windows server OS concepts, MS Windows server design and tuning in a virtual environment as well as server back-up and recovery strategies and high availability design and management.
-Demonstrated healthcare operational knowledge.
-Experience with Microsoft Windows operating system commands and scripting.
-Experience with managing Citrix platform.
Required Certifications:
Epic Client System Manager Certification (required) – at time of submission
Education Requirements: Bachelor’s Degree in Business Management, Information Systems, or related field
Years of Experience Required: 1–2 years of related experience
Skills & Abilities:
Strong Epic Hyperspace client support (deployment, upgrades, troubleshooting)
Ability to resolve client-side issues (performance, connectivity, printing, access Citrix / VMware Horizon / VDI support experience Strong coordination of after-hours maintenance and Epic upgrades Cross-functional collaboration with infrastructure, network, security, and database teams
Strong techni
