Intake Coordinator / Care Concierge (Remote Non-US)

<span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>Care Concierge (Remote)</b></span></span></span><br><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><strong>Location:</strong> 100% Remote (must be located outside the United States)<br><strong>Employment Type:</strong> Full-Time Remote Contractor<br><strong>Compensation:</strong> $600 – $800 USD per month<br><strong>Hours:</strong> 40 hours/week, primarily EST/PST business hours</span></span></span><div align="center" style="text-align:center;"></div><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>About Josi Health</b></span></span></span><br><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Josi Health is a fast-growing remote healthcare company focused on making autism diagnostic evaluations more accessible, faster, and less stressful for families.</span><br><span style="line-height:normal;">Through a modern, tech-enabled care model, we help patients navigate the diagnostic process with greater clarity, communication, and support from initial intake through post-diagnosis follow-up.</span><br><span style="line-height:normal;">We are a small, highly collaborative team that values ownership, responsiveness, operational clarity, and calm execution under pressure.</span></span></span><div align="center" style="text-align:center;"></div><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>About The Role</b></span></span></span><br><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">We are looking for a highly organized, empathetic, and resourceful Care Concierge to serve as one of the primary points of contact for patients and families throughout the diagnostic journey.</span><br><span style="line-height:normal;">This role combines customer support, scheduling coordination, patient communication, administrative follow-through, and operational problem-solving.</span><br><span style="line-height:normal;">You will help families:</span></span></span><ul><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">schedule evaluations,</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">complete required paperwork,</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">navigate insurance and intake requirements,</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">understand next steps,</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">and stay informed throughout the process.</span></span></span></li></ul><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Many of the families you speak with may already feel overwhelmed, confused, or frustrated before reaching us. Your ability to communicate clearly, stay organized, and calmly guide conversations forward will play a major role in the overall patient experience.</span><br><span style="line-height:normal;">This is not a passive call center role. We are looking for someone who can think critically, follow structured workflows carefully, manage multiple moving parts at once, and operate independently in a remote environment.</span></span></span><div align="center" style="text-align:center;"></div><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>Key Responsibilities</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">You will serve as the primary point of contact for Josi Health's patients and families via phone, email, and live chat</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Schedule and coordinate diagnostic evaluations</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Collect and verify intake information, insurance details, and required documentation</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Follow up with patients regarding missing forms or appointment requirements</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Respond professionally and empathetically to patient questions and concerns</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Maintain accurate records and documentation within internal systems</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Coordinate with operations and clinical teams to resolve scheduling or workflow issues</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Research and provide post-diagnosis support resources when needed</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Help identify recurring operational issues and suggest workflow improvements</span></span></span></li></ul><div align="center" style="text-align:center;"></div><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>What We’re Looking For (</b></span><span style="line-height:normal;"><b>Required Qualifications)</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Strong written and spoken English communication skills</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Excellent organizational skills and attention to detail</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Ability to remain calm and professional in high-volume or emotionally sensitive situations</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Comfortable managing multiple conversations and tasks simultaneously</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Reliable remote work setup with high-speed internet</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Backup power and backup internet solution available during outages</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Ability to work primarily during US business hours</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Comfortable working independently within a structured remote workflow</span></span></span></li></ul><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>Preferred</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Previous healthcare support, patient coordination, or customer service experience</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Experience working remotely in fast-paced environments</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Basic understanding of healthcare or insurance terminology</span></span></span></li></ul><div align="center" style="text-align:center;"></div><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>What We Offer</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Fully remote work environment</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Competitive monthly compensation</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">A supportive and collaborative startup team</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Opportunity to help shape and improve patient experience operations</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Meaningful work supporting families through important healthcare decisions</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">High-autonomy environment focused on results, communication, and accountability. </span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Zero Micromanagement</span></span></span></li></ul><div align="center" style="text-align:center;"></div><br><span style="font-size:20px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;"><b>Application Process</b></span></span></span><br><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">All applicants will complete:</span></span></span><ol style="margin-bottom:11px;"><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">A short application questionnaire</span></span></span></li><li style="margin-bottom:11px;"><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">A brief video interview with the recruitment team</span></span></span></li><li style="margin-bottom:11px;">A final interview with the hiring manager </li><li style="margin-bottom:11px;">If all goes well, an offer of employment</li></ol><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">We review applications carefully and prioritize candidates who demonstrate strong communication, professionalism, operational thinking, and attention to detail.</span><br><span style="line-height:normal;">We look forward to hearing from you.</span></span></span><div align="center" style="text-align:center;"></div><br><span style="font-size:11px;"><span style="font-family:Verdana, Geneva, sans-serif;"><span style="line-height:normal;">Josi Health is committed to building an inclusive and supportive remote work environment for talented professionals globally.</span></span></span>