IT Customer Success (ERP & CRM)

Key responsibilities:-

• Assist in onboarding new customers and understanding business processes
• Support ERP implementation (data setup, user configuration, workflow mapping)
• Deliver training on Borg Desk Workplace modules
• Track product usage and promote better adoption
• Troubleshoot user issues and coordinate with internal teams
• Maintain documentation (call logs, reports, FAQs, support queries)
• Collect customer feedback and build long-term relationships
• Help clients use automation and MIS reports effectively
• Participate in weekly review meetings to meet project timelines

Skills required:-

• Basic understanding of business processes (Sales, Purchase, Inventory, Accounts, etc.)
• Strong communication & presentation skills
• Ability to learn software quickly and explain concepts simply
• Logical thinking & problem-solving skills
• Customer-focused mindset and patienceTeam collaboration and accountability

Job Types: Full-time, Permanent

Pay: ₹7,000.00 - ₹9,000.00 per month

Benefits:

• Work from home

Work Location: Remote