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IT Remote Support Engineer (Work from Home) (India)
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Job description:
- We are an IT service and solutions provider based in Abu Dhabi, UAE.
- All our current clients are based in the UAE.
- This is a FULL-TIME WORK FROM HOME POSITION.
- Work timing: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings?
Responsibilities:
- Monitoring & responding to client's IT support requests on time.
- Monitoring & replying to helpdesk & support emails & inquiries.
- Provide Remote IT technical support to clients computer systems (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer).
- Diagnose software, networking, or hardware issues and fix them remotely.
- Monitor and maintain Windows Servers, Networks, backups, Desktops and Laptops under a support contract using RMM.
- Monitor and maintain Antivirus and Email security under a support contract.
- Coordinating with on-site support team to fix issues and provide top-notch support service to clients.
- Track & Monitor ongoing jobs & support.
- Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
- Preparing BOQ/SOW & reports as required.
- Managing & compiling job reports.
- Processing of all jobs with accuracy and timeliness.
- Understand & resolve customer requirements/issues and close tickets within time.
- Maintaining good client relations & ensuring a high level of Client satisfaction.
- Responding to complaints/suggestions from customers and giving after-sales support.
- Increase Company reputation with quality on-time support & services.
- Timely Invoice to the clients in coordination with the sales & finance department.
Required Technical Skills:
- Remote IT Support & Helpdesk experience.
- Solid expertise and hands-on experience in configuring, maintaining & troubleshooting - Desktops and Laptops (Windows and Mac).
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Email Services (outlook).
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic Routers.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Firewalls.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Windows Servers.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - MS Active Directory.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - NAS devices.
- Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Backup softwares.
Other Required Skills:
- Good Knowledge of IT Technologies & products.
- Good written & oral command of the English Language is a must.
- Excellent phone & email communication skills.
- The capacity to work well on your own or in a team.
- Ability to manage your time and plan your day effectively.
- Min 3 years of IT Support Experience in a similar job role.
- Demonstrated track record of performance and commitment.
- Cool-tempered and able to handle rejection.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.
Job Types: Full-time, Permanent
Pay: Up to ₹45,000.00 per month
Application Question(s):
- IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings?
Experience:
- Remote IT Technical Support: 4 years (Required)
- Desktop/Laptop Support: 4 years (Required)
- Network support: 3 years (Required)
- Windows server support: 3 years (Required)
- MAC Support: 2 years (Preferred)
- Firewall: 3 years (Preferred)
- Telephone & Email Communication: 4 years (Required)
- email/outlook support: 4 years (Required)
- Help Desk Ticketing System: 2 years (Preferred)
Language:
- English (Read/Write/Speak) (Required)
