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The Live Online Proctor is responsible for proctoring trainees via virtual labs. The company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry.
Responsibilities
Checks in trainees and verifies identification prior to testing
Monitors trainees throughout training event
Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
Explains the course and/or exam processes
Assists trainees with technical assistance related to course navigation, login process, or equipment setup
Understands testing procedures for each exam and adheres to company quality and security measures
Reports suspected irregularities or trainee behavior to management immediately
Responsible for maintaining professional and respectful demeanor
Assists with covering for lunches and breaks
Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
Performs other duties as assigned
Requirements
High School Diploma or general education degree (G.E.D.)
Knowledge and understanding of HASC organization, goals and objectives, and policies and procedures
Ability to use Windows Microsoft Office programs and Internet Browsers
Ability to work a flexible schedule to include evening and weekend assignments or at different locations if the company need arises
Nice-to-haves
Excellent customer service skills
Strong communication skills - written and oral
Must enjoy working with the public and have a strong initiative to work independently
Must be able to work in a quiet environment and learn detailed procedures
Proven ability to work under pressure and make effective decisions
Cross-train and assist other departments as necessary
Louisiana areas: Proficiency in all CSR areas Ex. Proctoring, Check-in.
