Regional Practice Support Manager

<p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Regional Practice Support Manager & Curve Trainer</span></strong></p> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Position Summary</span></strong></p> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">The Regional Practice Support Manager & Curve Trainer is a role responsible for supporting operational performance across a group of dental practices while leading the implementation, training, and optimization of Curve dental software.</span></p> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">This individual partners closely with Practice Administrators, doctors, and clinical teams to drive consistency, improve workflows, and ensure successful adoption of technology. The role requires a balance of strategic oversight and hands-on execution, with a strong emphasis on training, process improvement, and operational excellence.</span></p> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Key Responsibilities</span></strong></p> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Regional Practice Support</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Support day-to-day operations across assigned practice locations, ensuring alignment with organizational goals and standards </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Partner with Practice Administrators and doctors to monitor and improve key performance indicators, including production, collections, new patients, and schedule efficiency </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Identify operational challenges and implement solutions to improve workflows, patient experience, and overall performance </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Conduct regular check-ins and performance reviews with office leadership to drive accountability and results </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Assist with budgeting, forecasting, and financial performance alignment in partnership with leadership </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Support staffing decisions, onboarding, and team development across locations </span></li> </ul> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Curve Software Training & Implementation</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Serve as the subject matter expert and primary trainer for Curve dental software across all assigned practices </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Lead onboarding and implementation of Curve for new practices and team members </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Develop and deliver structured training programs (in-person and virtual) for front office, clinical, and leadership teams </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Provide hands-on support during system transitions, ensuring minimal disruption to operations </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Train teams on best practices for scheduling, billing, reporting, and clinical workflows within Curve </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Monitor system adoption and identify opportunities for improved utilization and efficiency </span></li> </ul> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Training & Development</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Create and maintain training materials, standard operating procedures (SOPs), and reference guides related to operations and Curve usage </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Coach Practice Administrators and team members on operational best practices and performance improvement </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Support onboarding and continuous education for new hires across multiple roles </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Foster a culture of learning, accountability, and continuous improvement </span></li> </ul> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Standardization & Process Improvement</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Drive consistency across all assigned locations by implementing standardized workflows and operational processes </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Partner with leadership to refine and improve systems, policies, and procedures </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Identify inefficiencies and recommend scalable solutions to improve productivity and patient experience </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Act as a liaison between operations and technology, ensuring tools and systems are effectively leveraged </span></li> </ul> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Compliance & Quality Assurance</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Ensure adherence to company policies, procedures, and regulatory requirements </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Support audits and operational reviews to maintain high standards across all locations </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Promote a high level of patient satisfaction and team engagement </span></li> </ul> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Qualifications</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Bachelor’s degree preferred; equivalent experience considered </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">3–5+ years of multi-site operations experience, preferably in healthcare, dental, or a service-based environment </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif; font-weight: bold;"><strong><span style="font-family: 'Times New Roman', serif;">Experience with Curve system required</span></strong></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Proven experience in training, coaching, or onboarding team members </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Strong understanding of operational KPIs and performance management </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Ability to travel to practice locations as needed </span></li> </ul> <p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Skills & Competencies</span></strong></p> <ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Strong leadership and relationship-building skills </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Excellent communication and presentation abilities </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Highly organized with strong attention to detail </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Ability to manage multiple priorities in a fast-paced environment </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Problem-solving mindset with the ability to adapt to change </span></li> <li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Comfortable working with technology and driving adoption across teams </span></li> </ul> <p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p>