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Company Name – Muthoot Fincorp LimitedJob Title – Relationship Officer, Secured & Unsecured Business Loans Grade – C1/C2/C3Designation – Location – PAN IndiaReports to – Business Manager, Secured & Unsecured Business LoansSpan Of Control – NA Job Purpose The purpose of the role is to deliver and execute customer acquisition through business development and support branch channel in managing the customer journey through sales championship, process championship and product championship. Key Job Responsibilities Deliver on Customer Acquisition through business developmentTo find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)Work in the Area assigned by the Branch Business Manager and generate leadsCold Calling to the potential customer base to generate businessDaily Sales Calls as per the Plan submitted to BBMTo find, nurture and develop excellent relationship with the Referral Partners / Connectors Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new businessTo give doorstep service to customers – at their residence or office.To learn the Organization’s policies, and source files as per the policy.To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager To Support the Customers in terms of end -to- end loan processing.To act as the Bridge between Customers and the BranchTo be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.Retain existing live loan customers. Knowledge, Skills & AttributesResult OrientationCustomer Service & Retention FocusStrong presentation skillsRelationship Building & Stake holder ManagementProcess Knowledge/ OrientationCross Selling / Upselling SkillsBusiness DevelopmentCommunication Skills – Proficiency in local language and English Culture at Muthoot Pappachan GroupWe do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built. Our Core Values IntegrityAsking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core value CollaborationGenuinely believe & treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasks ExcellenceMaddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge & ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Don’t get settled for less at any cost – display the go getter attitude. Encourage people to stretch in order to achieve excellence Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”HonestyHumility Empathy EmpowermentAgilityOwnershipFresh Thinking & Continuous RenewalInclusionWork-Life Balance Role RequirementsEducational Qualification – Graduate Experience – At least 2 years’ experience in working in Retail Assets especially Home Loans and Loan Against Property business. Exposure to Affordable segment preferred.
