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SENIOR APPLICATION ANALYST-RADIATION ONCOLOGY AND DENTAL SYSTEMS - 2307
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About the position
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages. We're seeking a Senior Application Analyst to focus on our Radiation Oncology and Dental Systems. You will work as part of our broader Clinical Imaging Systems team, which manages 25+ applications and systems across Radiology, Nuclear Medicine, and related specialties. You'll ensure seamless integration and optimal performance of these critical systems. This is more than just an IT position - it's an opportunity to directly impact patient outcomes through your technical expertise in specialized healthcare domains.
Responsibilities
Collaborate with operations and IT teams to understand and respond to needs.
Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations.
Analyze complex problems and identify solutions.
Mentor and transfer knowledge to colleagues.
Determine how a new system, upgrade, release, or new component can best meet user needs.
Perform a thorough evaluation of workflows, analyze business/clinical requirements, interpret end user requirements, and help stakeholders move towards an optimal solution.
Prepare detailed requirements specifications and provide technical expertise in identifying, evaluating, and configuring systems and procedures that meet user requirements.
Create test plans and test new systems, version upgrades and any system modification. Document all outcomes of testing and serve as the support contact for the application.
Assist with defining go-live and rollout support schedule. Provide go-live, rollout, downtime support, assist with field support activities.
Participate in 24/7 on-call rotation.
Follow-up, troubleshoot and resolve problem tickets generated both internally and externally. Resolve critical issues independently as necessary.
Write and maintain accurate and current documentation for supported applications. Create and participate in maintenance of training materials.
Work with our vendors.
Requirements
Bachelor's degree or equivalent experience
IT experience in patient care settings / medical centers
Knowledge of DICOM, DICOM RT, HL7, IHE and other health related standards
Critical thinking skills; strong problem solving and analytical skills
Eager to learn, exceptional listening skills
Excellent written and verbal communication skills
Excellent follow up skills, documentation skills and organizational skills
Adaptability in a rapidly changing environment with competing priorities
Nice-to-haves
Experience implementing, troubleshooting, testing and supporting PACS and/or clinical imaging systems
Knowledge of the workflows associated with Radiology and/or Cardiology, and experience supporting medical center end-users
Experience working with multiple operating systems, modalities and clinical systems
