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Ensures the smooth flow of tours to the Direct Sales virtual teams and the integrity of guest/tour information.
Responsible for the handling of reports for team members and assist with the daily tasks of the Guest Coordinators.
Set performance standards for Guest Coordinators and hold them accountable for their overall performance.
Requirements:
Must be able to provide professional customer service over the phone
Ability to talk, read, and comprehend English
Moderate proficiency in Microsoft Word, Excel and Outlook
Moderate skills in working with multiple programs and screens
Intermediate oral and written communication skills
Strong organizational skills to manage multiple duties in a fast-paced work environment
Good interpersonal skills
Must reside in a state where HGV has approved Work from Home (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN)
Benefits:
Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
