Customer Success Associate, Tier 1 – Temporary, Part-Time Weekend

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Job Description:

  • Respond to customer inquiries via chat or email
  • Provide accurate information on services and policies
  • Resolve routine issues such as subscription status updates, refund requests and billing inquiries
  • Escalate complex cases to higher-level support when necessary
  • Follow clear guidance given by the leadership team when appeasing customers
  • Empathetic to customers’ needs but understanding of the business’ bottom line
  • Collect and share feedback to external teams to ensure the needs of the customers are being met

Requirements:

  • Experience in customer service or related role
  • Demonstrate a passion for and understanding of the URBN brands, customers and product
  • Must have access to consistently stable internet connection

Benefits:

  • medical
  • dental
  • vision
  • PTO
  • generous employee discounts
  • retirement savings and much more!
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