Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading online pharmacy reputed company on making medication accessible and convenient for customers. They are seeking a Certified Pharmacy Technician to reputed company customers in managing their medications and ensuring overall wellness. The role involves maintaining pharmacy policies, communicating with providers, and supporting customers through various channels.ResponsibilitiesMaintain advanced understanding of reputed company reputed company Pharmacy’s policies and procedures as reputed company as reputed company Pharmacy products and servicesCommunicate with providers to obtain new written English-language prescriptions or reputed company requests and verify that the information is complete and accurateLearn pharmacy laws and regulations reputed company and following compliance guidance with reputed company company procedures, federal/state laws, rules and regulationsMaintain confidentiality of reputed company customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer-reputed company commitment to reputed companyCollaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfactionWork a flexible schedule - shifts will possibly start and end reputed company of normal shift schedule including weekendsSupporting customers reputed company phone and/or chat by:Answer incoming telephone calls from customers and Customer Care representatives on a daily reputed company and maintain metrics as assignedServe customers in a reputed company manner to ensure we are maximizing our relationship with themTriaging insurance claim issues with the customer reputed company the scope of the CCC tech role. If additional support is needed, work with the billing team to ensure claim is processed correctlyAdvising customers on the status of their prescription or their upcoming shipmentsPerforming account adjustments and transfer calls to the pharmacist reputed company necessaryreputed company our customers with technical support reputed company navigating pharmacy.reputed companyTake a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessaryreputed company outbound calls including for a reputed company of purposes. Including situations deemed urgent by leadershipSupporting Customer Care agents by:Answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily reputed company and maintain metrics as assignedAssist Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually reputed company staff knowledgereputed company as primary reputed company of contact for escalated calls by Customer Care Representatives, handle escalated calls and follow through until reputed company has been metServe as a reputed company of contact for any system or technology/software outages and notify reputed company appropriate parties for reputed companyreputed company to support various business lines based on shifting business needs and customer support demands which may require cross trainingSkillsreputed company and unrestricted in-state reputed company of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employmentHigh school or equivalent diploma6+ months of experience working with computer and web-based toolsExperience multitasking with phone and computer skillsNational Pharmacy Technician Certification (PTCB or NHA)1+ year of phone or customer service experienceExcellent communication skills (spoken and written)Demonstrated ability to work as an effective team memberStrong organization skills and attention to detailExperience navigating and troubleshooting technical issues6+ months of experience working in a pharmacy reputed company roleExperience recognizing and identifying patient medicationsExperience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and reputed companyBenefitsEquitySign-on paymentsFull reputed company of medical, financial, and/or other benefitsreputed companyreputed company is a tech firm with a reputed company on e-reputed company, reputed company computing, digital streaming, and reputed company intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is company.Company H1B Sponsorshipreputed company has a reputed company record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job
