<p style="min-height:1.5em">Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.</p><p style="min-height:1.5em"><strong>Job Title</strong> Revenue & Operations Manager</p><p style="min-height:1.5em"><strong>Location</strong> Remote</p><p style="min-height:1.5em"><strong>Time Zone</strong> Core Hours: 10:00 AM – 3:00 PM Central Time (CT)</p><p style="min-height:1.5em"><strong>Role Overview</strong> We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you.</p><p style="min-height:1.5em"><strong>Key Responsibilities</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention</p></li><li><p style="min-height:1.5em">Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms</p></li><li><p style="min-height:1.5em">Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed</p></li><li><p style="min-height:1.5em">Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums</p></li><li><p style="min-height:1.5em">Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner</p></li><li><p style="min-height:1.5em">Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols</p></li><li><p style="min-height:1.5em">Plan and manage team capacity so delivery quality is never sacrificed during growth phases</p></li><li><p style="min-height:1.5em">Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems</p></li><li><p style="min-height:1.5em">Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable</p></li><li><p style="min-height:1.5em">Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency</p></li></ul><p style="min-height:1.5em"><strong>Required Qualifications</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition</p></li><li><p style="min-height:1.5em">You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)</p></li><li><p style="min-height:1.5em">Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related</p></li><li><p style="min-height:1.5em">Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling</p></li><li><p style="min-height:1.5em">Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes</p></li><li><p style="min-height:1.5em">Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote</p></li><li><p style="min-height:1.5em">Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.</p></li></ul><p style="min-height:1.5em"><strong>Preferred Qualifications</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience targeting and closing $2M–$4M B2B service companies as clients</p></li><li><p style="min-height:1.5em">History of building and managing referral or partner ecosystems (accountants, attorneys, lenders, financial advisors)</p></li><li><p style="min-height:1.5em">High comfort operating without a big company infrastructure—you prefer ownership, speed, and scrappiness over bureaucracy</p></li></ul><p style="min-height:1.5em"><strong>Tools & Technology</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Slack</p></li><li><p style="min-height:1.5em">ClickUp</p></li><li><p style="min-height:1.5em">Google Workspace</p></li><li><p style="min-height:1.5em">Google Meet / Zoom</p></li><li><p style="min-height:1.5em">QuickBooks Online (QBO)</p></li><li><p style="min-height:1.5em">Canopy</p></li><li><p style="min-height:1.5em">UltraTax</p></li></ul><p style="min-height:1.5em"><strong>Please NOTE</strong> It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">We connect top talent with vetted employers, competitive pay, and real growth opportunities.</p>
