<p><strong>Job Summary</strong></p><p>We are seeking a <strong>Senior IT Support Engineer</strong> to provide white-glove IT support for C-suite executives, senior leadership, and executive assistants. This role requires exceptional customer service, executive presence, strong Apple/macOS expertise, conference room technology support, and enterprise Microsoft technologies. The ideal candidate will proactively resolve technical issues while ensuring minimal disruption to executive productivity.</p><p><br></p><p><strong>Required Skills</strong></p><ul><li>5+ years of IT/Desktop Support experience</li><li>2+ years supporting C-Level/VIP Executives</li><li>Apple/macOS Administration</li><li>Windows Desktop Support</li><li>Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)</li><li>Active Directory & Azure Active Directory</li><li>Microsoft Intune</li><li>Windows Autopilot</li><li>Apple MDM</li><li>Teams Rooms / Zoom Rooms / Cisco Webex</li><li>Conference Room & Boardroom AV Support</li><li>Mobile Device Management (iOS & Android)</li><li>VPN & Network Troubleshooting</li><li>ServiceNow or similar ITSM tool</li><li>Asset & Inventory Management</li><li>Executive-level communication skills</li></ul><p><br></p><p><strong>Preferred Skills</strong></p><ul><li>Microsoft Azure Administration</li><li>Microsoft Exchange Administration</li><li>PowerShell Scripting</li><li>Windows Update for Business</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Deliver white-glove IT support to C-suite executives and executive assistants.</li><li>Support Windows, macOS, Apple devices, and mobile devices.</li><li>Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.</li><li>Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.</li><li>Perform hardware/software installations, upgrades, and device deployments.</li><li>Manage executive asset lifecycle, inventory, and refresh programs.</li><li>Troubleshoot VPN, networking, printers, and remote access issues.</li><li>Coordinate with L2/L3 support teams and vendors for issue resolution.</li><li>Support executive meetings and provide onsite technical assistance.</li><li>Participate in occasional travel and on-call support.</li></ul><p><br></p>
