<p><b>Why Work For Us?</b></p><ul><li><span>Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</span></li><li>401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period</li><li>Benefits – Medical, Dental, Vision, wellness program and more!</li><li>Paid Holidays</li><li>Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.</li><li>Collaborative Environment – AAA will value your contribution to providing exceptional service to our members</li><li>Free AAA Classic Membership</li><li>AAA Product Discounts</li><li>Tuition Reimbursement Program</li></ul><p></p><p style="text-align:inherit">.</p><p><b>RESPONSIBILITIES / JOB DUTIES</b></p><ul><li>Member Retention and Reinstatement<ul><li>Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss.</li><li>Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships.</li><li>Respond to inbound inquiries from members regarding membership cancellations or concerns.</li><li>Address member questions, resolve issues, and provide personalized solutions to prevent cancellations.</li><li>Meet defined retention and reinstatement goals.</li></ul></li></ul><ul><li>Sales and Service Enhancement<ul><li>Engage with Members to understand their individual needs and preferences.</li><li>Effectively present and explain the value proposition of various AAA membership offerings.</li><li>Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members.</li><li>Answer Member questions, address concerns, and overcome objections to close sales.</li><li>Cultivate positive relationships with members to foster loyalty and satisfaction.</li></ul></li></ul><ul><li>Administrative and Operational Excellence<ul><li>Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts.</li><li>Prioritize and execute outreach efforts within set timeframes.</li><li>Maintain accurate and timely records of all member interactions and actions taken.</li></ul></li></ul><ul><li>Continuous Improvement and Collaboration<ul><li>Identify areas for improvement in retention strategies, service delivery, or operational efficiency.</li><li>Propose solutions and contribute to the implementation of best practices.</li></ul></li></ul><p></p><p><b><span>KNOWLEDGE AND SKILLS</span></b></p><ul><li>Excellent verbal and written communication skills.</li><li>Proven ability to build rapport and establish trust with customers.</li><li>Strong sales aptitude and negotiation skills.</li><li>Proficient in using Microsoft Office Suite (Word, Excel, Outlook).</li><li>Ability to thrive in a fast-paced environment and manage multiple priorities.</li><li>Adaptable and receptive to feedback.</li></ul><p></p><p><b><span>EDUCATION, COMPETENCIES, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">CERTIFICATIONS/LICENSES</span></span></b></p><ul><li><b>Minimum Requirement:</b><ul><li>High School diploma plus 2-4 years sales, retention, or customer service</li></ul></li></ul><ul><li><b>Preferred Requirements:</b><ul><li>Knowledge of AAA products, services, and systems.</li><li>Bilingual communication skills.</li></ul></li></ul><p></p><p style="text-align:inherit">-</p>
