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Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Must be able to attend in-person training in Jupiter, Florida for at least 45 days Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings. Intial Training will be in Jupiter, Florida Starting Rate at \$17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of \$18.00 per hour IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.
Responsibilities
Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
Tackle a variety of problems in technical systems with skill and accuracy
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
Willingness and Ability to be cross trained in other areas of the department
Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
Requirements
High school diploma or equivalent
Minimum of two (2) years of work experience in a Technical Customer Service Call Center
Stable work history must demonstrate each of the following:
Strong understanding of customer service and customer relations
Highly motivation and strong desire to learn
Ability to exercise good judgment and decision-making
Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
Effective written and oral communication skills
Able to assess and evaluate situations effectively
Skilled in identifying critical issues quickly and accurately
Able to write informatively, clearly, and accurately
Problem solving and analytical skills
Ability to work in a team environment
Nice-to-haves
Experience in a technical support role, or other technical experience
Associate’s degree in information technology, Computer Science, or a related field
Basic understanding of software/hardware troubleshooting
Experience in Service Now and TalkDesk
Experience in retail cash offices
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
